MEET HDS OUTSOURCING

Expertise & Specialization

About HDS Outsourcing

We're a seamless part of your team.

We help you scale faster, free up resources, and grow with top-tier talent.

20%

Strong English proficiency across our key talent markets.

10%

GSMA Intelligence data on internet connectivity in our key talent markets.

30%

We consistently achieve 96% or higher in our Service Level Agreements (SLAs).

20%

Our 95% CSAT score proves we're committed to your satisfaction

We deliver top-tier talent through streamlined processes, saving you time and ensuring reliability every step of the way.

Our Team

At HDS Outsourcing, we are fully committed to curating a team of exceptionally skilled and dedicated professionals, who will transform the way your business operates. Our team consists of top-tier professionals from a variety of industries who boast unparalleled experience and technical prowess. Through our continuous Learning and Development (L&D) initiatives, our teams are empowered to make timely critical decisions, guaranteeing the operational excellence of your projects.

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Frequently Asked Questions

Where are your agents located?

Currently, our agent markets span across the USA, Asia, and top English-proficient African countries, including Kenya, Ghana, and Nigeria.

I am looking to hire outside Africa. Can your team facilitate that?

Yes! Our team operates in the USA, Asia, and Africa, and we can facilitate hiring outside Africa. Let us know your specific requirements, and we’ll help you find the right talent.

How do you handle time zone differences?

"We manage time zone differences with a globally distributed team, flexible scheduling, and efficient communication tools to ensure seamless collaboration and real-time support."

How do you manage the talent/teams?

We manage talent through strategic hiring, continuous training, and performance monitoring, ensuring efficiency, accountability, and seamless execution.

How do you report on talent/team performance?

We track team performance through key metrics, regular evaluations, and detailed reports, ensuring transparency, accountability, and continuous improvement.